Privacy Policy

Information we collect

We collect information you provide directly to us, information we collect automatically when you use our services, and information from third parties. The type and scope of information collected depends on how you interact with our platform.

Information you provide to us

• Identity information: full name, date of birth, government-issued ID numbers, and photographs for identity verification.
• Contact information: email address, phone number, mailing and billing addresses.
• Financial information: bank account numbers, payment card details, and transaction history.
• Business information: company name, registered address, tax identification numbers, business type, and ownership details.
• Communications: any messages, correspondence, or feedback you send to us directly.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, and pages visited.
• Transaction data: details of work orders, dispatches, and payments processed through our platform.
• Location data: approximate geographic location derived from your IP address.
• Cookies and similar technologies: as described further in the Cookies section below.

Information from third parties

We may receive information about you from banks, credit bureaus, identity verification services, fraud prevention agencies, and business partners who help us provide our services or verify your identity and standing.

How we use your information

We use the information we collect for the following purposes, each grounded in a lawful basis under applicable data protection law:

• Providing services: to dispatch work, manage accounts, and deliver the features you have requested.
• Identity and fraud prevention: to verify your identity, screen for fraud, and meet KYC and AML obligations.
• Legal compliance: to meet obligations imposed by applicable laws, regulations, and authorities.
• Customer support: to respond to your inquiries, troubleshoot issues, and improve your experience.
• Service improvement: to analyse usage patterns, conduct research, and develop new features.
• Marketing: to send you relevant updates where you have given consent or where we have a legitimate interest, with an easy option to opt out at any time.
• Security: to detect, investigate, and prevent unauthorised access or misuse of our systems.

How we share your information

We do not sell your personal information. We may share it with the following categories of recipients, only to the extent necessary:

• Financial institutions and payment networks: banks, card networks, and acquiring institutions required to process transactions.
• Service providers: third-party vendors who perform functions on our behalf, such as cloud hosting, analytics, and customer support, under strict confidentiality obligations.
• Businesses using mywork: operators and contractors that work through mywork receive only the data necessary to fulfil their services to you.
• Regulatory and law enforcement authorities: where required by law, court order, or to protect the rights and safety of mywork, our users, or the public.
• Corporate transactions: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Data retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including financial record-keeping requirements that may extend to seven years or more), resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymise it. You may request deletion of certain data at any time, subject to our legal and regulatory obligations to retain records.

International data transfers

mywork operates globally. Your information may be transferred to, stored in, and processed in countries outside your country of residence, including the United States and other countries where mywork or its service providers maintain operations.

Where we transfer personal data from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate legal mechanisms such as Standard Contractual Clauses or other safeguards recognised under applicable law.

Your rights and choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request erasure of your personal data, subject to our legal obligations.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Restriction: ask us to limit how we process your data in certain circumstances.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.

Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you and relevant authorities as required by law.

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Cookies and tracking technologies

We and our partners use cookies, pixel tags, and similar technologies to recognise your browser, store preferences, measure traffic, and deliver relevant content.

• Essential cookies: required for the website and services to function and cannot be disabled.
• Analytics cookies: help us understand how visitors use our services so we can improve them.
• Preference cookies: remember your settings and choices across visits.
• Marketing cookies: used to deliver relevant content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect the functionality of our services.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will notify you by posting the updated policy on our website with a revised effective date and, where appropriate, by email or in-product notification.

Your continued use of our services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Contact us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact our Privacy Team using the details below.

If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.